Effective Date: 28 March 2024
Last Updated: 28 March 2024
1. Introduction
SofaCleaner.org ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
SofaCleaner.org is the data controller for personal data processed through our services. You can contact us at:
3. Information We Collect
3.1 Personal Information
We collect information you provide directly, including:
- Contact Details: Name, email address, phone number, postal address
- Service Information: Property details, cleaning requirements, preferred appointment times
- Communication Records: Messages, emails, and call logs related to our services
- Payment Information: Billing details (processed securely by third-party payment processors)
- Identity Verification: For service providers, DBS check results and insurance documentation
3.2 Usage Data
We automatically collect information about your use of our services:
- Analytics Data: Page views, click patterns, time spent on site, referral sources
- Technical Data: IP address, browser type, device information, operating system
- Communication Data: WhatsApp and Telegram interaction logs (message metadata only)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To provide cleaning services and manage bookings
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
- Consent: For marketing communications and non-essential cookies
- Legal Compliance: To comply with UK laws and regulations
5. How We Use Your Information
We use collected information for:
- Connecting customers with suitable cleaning professionals
- Processing bookings and facilitating appointments
- Sending service-related communications and updates
- Improving our platform and user experience
- Preventing fraud and ensuring platform security
- Complying with legal obligations and resolving disputes
- Marketing our services (with your consent)
6. Information Sharing
We may share your information with:
6.1 Service Providers
- Verified cleaning professionals to facilitate services
- Payment processors for secure transaction handling
- Analytics providers (Google Analytics) for service improvement
- Communication platforms (WhatsApp, Telegram) for customer support
6.2 Legal Requirements
We may disclose information when required by law, court order, or to:
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Comply with legal processes
7. Data Retention
We retain personal data for the following periods:
- Customer Records: 7 years after last service (for tax and legal compliance)
- Communication Logs: 3 years from last interaction
- Analytics Data: 26 months (Google Analytics standard retention)
- Marketing Consent: Until consent is withdrawn
- Cleaner Verification: Duration of platform membership plus 2 years
8. Cookies and Tracking
8.1 Cookie Types
We use the following cookies:
- Necessary Cookies: Essential for site functionality and security
- Analytics Cookies: Google Analytics for traffic analysis and service improvement
- Preference Cookies: To remember your settings and choices
8.2 Cookie Management
You can control cookies through your browser settings. Disabling necessary cookies may affect site functionality. Our cookie consent banner allows you to manage non-essential cookies.
9. Your Rights
Under UK GDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Remove consent for marketing communications
To exercise these rights, contact [email protected] with proof of identity.
10. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL encryption for data transmission
- Secure hosting with regular security updates
- Access controls and staff training on data protection
- Regular security audits and assessments
- Incident response procedures for data breaches
11. International Transfers
Some of our service providers are located outside the UK. When transferring data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will promptly delete the information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified through our website or direct communication. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact and Complaints
For privacy-related questions or complaints, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.
This privacy policy is governed by English law and the jurisdiction of English courts.